Bt8 Privacy Policy – Data Protection You Are Our Priority

1Information We Collect

When you register and use the bt8 platform, we collect various types of information to ensure your gaming experience runs smoothly, securely, and in compliance with applicable legal requirements in Malaysia. The information we collect falls into three main categories:

Information You Provide Directly:

• Full name as stated on your official identification document.
• National identification number (MyKad) or passport number for international members.
• Date of birth for age verification — you must be at least 18 years old.
• A valid active email address and mobile phone number.
• Bank account details including bank name, account number, and account holder name for deposit and withdrawal processing purposes.
• Any supporting documents uploaded during the KYC (Know Your Customer) process, such as bank statements or recent utility bills.

Information We Collect Automatically:

• Your IP address, web browser type, operating system, and device screen resolution.
• Activity log data including pages visited, access times, and gaming session durations.
• Technical information from mobile devices, including device model, unique device identifier, and operating system version.
• Approximate location data based on IP address for the purpose of verifying permitted geographic regions.

Information from Third-Party Sources:

• Identity verification data from KYC service providers licensed and recognised by bt8.
• Transaction information from payment processors such as FPX, Touch 'n Go eWallet, GrabPay, and Boost.
• Credit reports or financial record checks that may be required for withdrawals exceeding certain limits.

2How We Use Your Information

Bt8 uses the personal information collected solely for legitimate, transparent purposes directly related to the services we provide. We do not use your data for unrelated purposes without your prior consent.

If bt8 intends to use your data for new purposes not covered by this policy, we will obtain your consent in advance through a clear notification before any new processing takes place.

3Legal Basis for Data Processing

Bt8 processes members' personal data on valid legal bases in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). Every data processing activity is carried out on one or more of the following bases:

• Consent: You have given explicit consent for data processing for specific purposes during registration or through your account settings preferences.
• Contract Performance: Processing is necessary to fulfil the service contract between bt8 and you as a member, including the processing of financial transactions.
• Legal Obligation: bt8 is required to process certain data to comply with legal obligations such as anti-money laundering (AML) requirements and financial reporting.
• Legitimate Interest: Processing is necessary for bt8's legitimate interests such as fraud prevention, platform security, and service improvement — provided these interests do not override your rights.

4Data Sharing and Disclosure

Bt8 understands that your privacy is a matter of utmost importance. We do not sell or disclose your personal data to third parties for their own marketing purposes. However, there are certain situations where data sharing may be necessary:

• Trusted Service Providers: bt8 works with selected third-party service providers for payment processing, KYC identity verification, and technology infrastructure support. All such providers are bound by strict confidentiality agreements and are only permitted to use data for the specified purposes.
• Legal Requirement: bt8 may disclose your personal data to government authorities, regulatory bodies, or law enforcement when required by Malaysian law or a valid court order.
• Business Transfer: If bt8 is involved in any merger, acquisition, or asset transfer, members' personal data may be transferred as part of that transaction. You will be notified in advance via email or an in-platform notice.
• Public Interest Protection: In rare cases, bt8 may disclose necessary data to protect public safety, prevent criminal activity, or address any serious security threats.

5Data Retention and Storage

Bt8 only retains your personal data for as long as necessary for the purposes stated in this policy or as required by Malaysian law. Data retention periods vary by type of information:

• Active Account Data: Retained for the duration your account remains active and in good standing. This data is required for the daily operation of bt8 services.
• Financial Transaction Records: Retained for a minimum of 7 years after the transaction occurs, in compliance with Malaysia's accounting and anti-money laundering (AML) legal requirements.
• KYC Verification Documents: Retained for 5 years after account closure or after the business relationship ends, whichever is later.
• Support Communication Logs: Retained for 2 years for reference purposes and resolution of any disputes that may arise.
• Marketing Data (with consent): Retained until you withdraw consent or request data deletion.

Once the retention period expires, your personal data will be securely deleted or anonymized using bt8-approved procedures so that it can no longer be linked to your identity.

6Data Security

Bt8 implements comprehensive technical and organizational measures to protect members' personal data from unauthorized access, loss, destruction, or accidental disclosure. Among the security measures we have in place:

• Data in transit is encrypted using TLS 1.3 protocol, and stored data is encrypted using AES-256.
• Two-factor authentication (2FA) for internal staff access to data management systems.
• Regular security audits and penetration testing conducted by independent security experts.
• Mandatory data security training program for all bt8 staff who handle member personal information.
• A clear incident response procedure — in the event of any data breach, affected members will be notified within 72 hours in line with industry best practices.

7Cookies and Tracking Technologies

The bt8 platform uses cookies and similar tracking technologies to enhance your user experience, analyze usage patterns, and personalize the content displayed to you. The cookies we use fall into several categories:

• Essential Cookies: Required for core platform functions such as login session management and security. These cookies cannot be disabled.
• Performance Cookies: Collecting anonymous information about how visitors use the platform to help us improve our services.
• Functional Cookies: Remembering your preferences such as language, region, and display settings to deliver a more personalised experience.
• Marketing Cookies: Used to display relevant promotions. This type of cookie requires your explicit consent and can be withdrawn at any time through your web browser settings.

You can control and manage cookies through your web browser settings at any time. However, disabling essential cookies may affect certain functions of the bt8 platform.

8Links to Third-Party Websites

The bt8 platform may contain links or references to websites of game providers, payment processors, or our business partners. Please be aware that:

• Bt8 is not responsible for the privacy practices or content of such third-party websites.
• Each third-party website has its own privacy policy, which may differ from bt8's policy.
• We encourage you to read the privacy policy of every website you visit before providing any personal information.

9Changes to This Privacy Policy

Bt8 reserves the right to update or amend this Privacy Policy at any time to reflect changes in law, technology, or our business practices. When significant changes occur, bt8 will:

• Displaying a clear notice on the bt8.bz homepage for at least 14 days before the changes take effect.
• Sending email notifications to all registered members with active accounts.
• Updating the "Last Updated" date at the top of this document.

Continued use of the bt8 platform after any Privacy Policy changes take effect constitutes your acceptance of the updated policy. If you disagree with any changes, please contact the bt8 support team to discuss your options, including the option to close your account.

10Contact Us

If you have any questions, concerns, or complaints regarding bt8's Privacy Policy, or wish to exercise any of your privacy rights, please contact bt8's Data Protection Officer (DPO) through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 on the bt8 platform — click the chat icon at the bottom corner of your screen.
• Response Time: bt8 is committed to responding to all privacy-related inquiries within 5 business days after receiving your request.